Open Positions

Boston

This role oversees the daily operations of in-person support within the Customer Experience department and is responsible for inspiring the Customer Experience team to support users throughout the entire customer support journey. A large focus of this role is specific to on-campus services; the CX Manager oversees the in-person operations of the IT Service Desk within ITS Customer Experience. The Service Desk serves as a central point of contact for Information Technology Services for the global university.

Oakland

The DevOps Engineer will be responsible for the automation, deployment, and maintenance of a portfolio of applications running on Linux. This position will have a strong focus on using products like Ansible, Salt, Terraform, Jenkins, Github, etc. to ensure reproducible environments that are able to scale out both on-premises via VMWare as well as move to the cloud (Azure, AWS).

Oakland

The individual filling this role will assist with the training and support of many modern digital solutions within the university. The Digital Instructional Technologist should be capable of understanding technical concepts and “translating” them into useful trainings that will be delivered to large groups of people. They will also assist in the creation, revising, and adjustment of trainings as needed to maintain successful education of the Northeastern community.

Boston

As the Infrastructure Project Manager, you will play a pivotal role in overseeing end-to-end execution of diverse infrastructure projects. From defining project scope and resource allocation to managing vendor relationships and ensuring adherence to standards, your responsibilities encompass the seamless implementation of network technologies. Your expertise in coordinating with internal and external stakeholders, guiding vendor selection through RFP processes, and driving projects through design, implementation, and deployment phases will be instrumental in achieving the University’s infrastructure goals.

Boston – Eligible for Alternative Work Location

The Principal DevOps Engineer will be the technical team lead responsible for a successful DevOps framework driving automation, service management, and modernizing Northeastern’s approach to IT workloads. This is a multi-tasking environment that demands customer service, communication, and organizational skills. A successful candidate will be motivated, results-oriented, and have a willingness to learn.

Boston

The division of Information Technology Services is currently seeking a talented individual to fill the role of Project Manager. The Project manager role is to lead, oversee and ensure the successful delivery and management of single or multiple projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management in order to deliver business value.

Boston

The Research Network Engineer position will be responsible for all-things related to strengthening and augmenting connectivity throughout our extensive and diverse research enterprise initiatives. The qualified candidate will work to build and deploy high-bandwidth, low-latency network infrastructure in support of the research community.

Boston – Eligible for Alternative Work Location

Reporting directly to the Director of Cloud Technologies, this role provides operations support for cloud services through build/deployment, monitoring, incident response, and incident resolution for production applications and infrastructure deployed in Northeastern University’s cloud environments. The right individual for this role will have leadership experience, proficiency in technical concepts and the ability to manage complex projects.